Unpredictable situations delivering a product

www.emeraldpearlgranitecountertops.com offers durable Engineered Granite Countertops for your Kitchen and Bathroom remodeling projects in Winston Salem (336) 744-0425

Emerald Pearl tries to do the best for its clients, but when it comes to these unsatisfied or unhappy situations, Emerald always gets in top of it and tries to resolve it with the greater outcome possible.

Our craftsmen always try to make the best of each work but sometimes client’s expectations are not aligned with ours. At that point, we have to align expectations, look, search and see where we can improve to meet our clients needs and then our expectations can go meet our client’s.

In order to do that, what we have to do first is to listen very carefully to what our customer says then process the information, take notes and next make it happen.

All this process should be under a pleasant attitude, a very friendly conversation, and never forget that if you (our customer) are not happy, we apologize and will always try to make it up to you.

Unpredictable situations,

22 Responses

  1. Linda Hensley
    I was out of town when my kitchen counter tops were installed. When I returned home I found a few problems which I believed needed to be fixed, I called Helio and we discussed the various items. Helio felt he needed to come to my house (a 45 minute drive one-way) and personally inspect the job. Once he saw the various areas of concern he apologized and arrange for a crew to return and correct everything I felt needed attention. Helio had everything corrected to “HIS STANDARD”, which was more than I had requested. Once the work was completed, the counter tops looked as though nothing had ever been wrong in the first place. Prior to signing a contract, Helio had stated; when I am finished you will be happy with your new counter tops or I will work on them until you are. He kept his word and to say the least, I am very happy with the end results and would highly recommend him – GREAT JOB!
    • Emerald Pearl Kitchen & Bath
      Thank you for such kind words. We are so very Happy that you were pleased with our work, our customers are the most important thing. Here at Emerald Pearl we strive to go beyond your expectations and do our very best to fix any problems that arise. We greatly appreciate your business.
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      Thank you! My niece designed for me, she manages wordpress very well. Let me know if you need any help.
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